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Error FAQs

What is an Error Log? How can I access it?
Important Note: The error log file is used to identify the type of error that is stopping the Promptech's application from normal functioning.  An ...
Sun, 8 Dec, 2019 at 3:12 PM
Why do I get ‘string was not recognised as a valid Date Time’ error message during login?
The software applications from PromptTech use a date format dd/MM/yyyy. Ensure that your computer system’s default date setting is under a similar date form...
Tue, 5 Nov, 2019 at 12:23 PM
In the error log I have the error "Source: Login failed for user 'admin', Reason: The password of the account has expired." How do I rectify it?
The error message "Source: Login failed for user 'admin', Reason: The password of the account has expired" appears in the error log beca...
Wed, 11 Dec, 2019 at 8:40 PM