Important Note: The error log file is used to identify the type of error that is stopping the Promptech's application from normal functioning. 

An error log is a .txt file that logs all the errors that occurred if and only if the PromtTech's application is failed to start.  The nature of error occurred can be identified under Source in the error log.

A sample of the error is shown below,

The error log can be accessed from the PromptTech's application - Installed folder location (generally in C:\PromptTech\Appfolder\Log, unless specified otherwise)

Open the Log folder to access the .txt Logfile corresponding to the date on which the error occurred.