PromptTech is committed to delivering enterprise-class, worldwide support to its customers and believes that unlike hardware, the software is a lifetime product.
To avail the following services from PromptTech, a valid PSS is essential.
1. Extended online support during the business hours, however, direct visits from technicians will be charged extra if required.
2. If there is damage to the existing hardware, PromptTech software will reinstall to the new hardware. Data can be restored to the new App, provided the user has the data backup.
3. PromptTech may provide updates on its application which can be upgraded for free of charge. Product upgrades ensure that you can get enhanced performance, security, usability and innovative technology built into the software you already own. However extra modules, customization will be charged extra.
4. Reports in the PromptTech Products cannot be accessed until the subscription gets renewed every year, however, invoicing can be continued